jobs in usa Operations Associate

EEKING 1-2 CANDIDATES TO FILL KEY ROLE

IN FAST GROWING MEDICAL DEVICE COMPANY

SUMMARY

Micro-Tech USA, the U.S. subsidiary of global GI endoscopy company Micro-Tech (Nanjing) Co. Ltd, is seeking 1-2 high-performing candidates to join its core team, each in the role of Operations Associate. This is a full-time position that includes medical/dental/vision, retirement, and life and disability insurance benefits.

JOB LOCATION

Ann Arbor, MI

COMPANY BACKGROUND

Micro-Tech Endoscopy USA (MTUSA), www.mtendoscopy.com was established in 2015 to offer high quality and strong value GI endoscopy products to the U.S. market. MTUSA is a wholly owned subsidiary of Micro-Tech (Nanjing) Co. Ltd, www.micro-tech.com.cn, based in Nanjing, China. The parent company, established in 2000, develops, manufactures, markets and sells its own broad line of high-quality GI endoscopy disposables and non-vascular GI stents around the world, through a combination of direct sales representatives and distributors. Micro-Tech  has grown very quickly and is a major player in the Asian and European markets.

MTUSA serves outpatient and inpatient-based gastroenterologists (GIs), nurses, and medical staff who perform upper and lower GI endoscopy procedures. With its headquarters in Ann Arbor, Michigan, MTUSA is adding new team members quickly to meet strong customer demand.

JOB DESCRIPTION

The Operations Associate role is critical to the operation of MTUSA. The Operations Associate serves as a hub connecting the sales team, warehouse, customer service, and finance departments. There are 3 key aspects to this role:

 Sales Operations – The Operations Associate will support the MTUSA sales team in generating sales quotes, sending demo products to reps and evaluation products to prospective customers, and generating sales metrics/reports. Strong Excel skills required and experience with QuickBooks preferred. The Operations Associate will work closely with the Customer Service Manager in this function.

Order Taking – The Operations Associate will take orders from customers, set up and monitor accounts, and work with the fulfillment team to ensure timely delivery to the customer. The Operations Associate will also work closely with the Customer Service manager to ensure an excellent experience for the customer.

Quality Systems Support – The medical device industry is regulated by the FDA. The OA will work closely with the MTUSA Quality Director to record and process complaints, complete and file quality system paperwork, and ensure that MTUSA is prepared for potential FDA audits/inspections.

General Support– Finally, the Operations Associate will interface with management team on special projects and reporting analytics. The Operations Associate will also float to cover functions that require additional support from time to time.

As a new entity in the U.S., the Operations Associate will work closely with the management team to refine the operational processes that encompass the above functions. This role is not simply administrative; it is key to company’s success.  This position has great potential to evolve as the company grows.
The Operations Associate will receive relevant training and report to the Customer Service Manager. 
QUALIFICATIONS

• Ideally 2 years’ experience in the functions described above, preferably in the medical device environment
• Strong critical thinking skills and ability to make logical decisions with confidence
• Excellent customer service skills and ability to build relationship with people easily – both internal and external to the company
• Capable of prioritizing and completing critical tasks with urgency
• Strong Excel and analytical skills
• College degree preferred
• Finally, we are seeking someone who is eager and excited to work in a start-up environment. What is unique about our start-up is that we are backed by an established company, and already have several FDA approved product lines with many more in the pipeline. Come grow with us!

COMPENSATION
Compensation will be competitive and commensurate with experience.
TO APPLY
Please email a cover letter and resume to Cynthia Galloway at jobs@mtendoscopy.com. No phone calls please.

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